incompetence

so when i moved to houston three weeks ago and tried to get internet set up in my apartment there was snafu after snafu.

phone call to at&t #1: i am told i can't get internet turned on because the person who lived here before me hadn't turned their internet off and i was supposed to contact that person and tell them to turn it off.  WHAAAT?

phone call to at&t #2: i am told okay, we can fix that problem, but someone can't come out to push some magic button or something inside your apartment that turns on the internet for a week.  i wait the week.

phone call to at&t #3: that person didn't show up.  at&t tells me it would be a whole nother week before another person could come out to push this button, and no they don't need to get into your apartment silly.  who told you that?  um, YOU DID.  i ask to speak to a manager because it is THEIR fault that no one showed up, and i'm not waiting a week.  i'm told a manager will call me.  they never do.

phone call to at&t #4: the last person told me it would be a week but YOUR person didn't show up and i'm not waiting a week.  they say okay, okay, someone will come out tomorrow.  victory!

THIS PERSON NEVER SHOWED UP EITHER.

so i just tried to install the internet myself and it worked!  i have internet!  life is amazing again!

except i don't think at&t knows this.  they have called no fewer than 5 times since then to try to reschedule the appointment where someone comes out to push the magic button.  i've missed all these calls, and then just deleted the messages.  my internet works!  i'm not calling them back and sitting on hold.  but i also haven't received a bill...so...who knows what is going on.

moral of the story: at&t's customer service: B.A.D.